Refund & Return Policy
At Get Strong, we are committed to providing high-quality coaching services tailored to your fitness journey. Before subscribing, please review our return and refund policy:
No Refunds
Due to the nature of our personalized coaching services, we do not offer refunds for monthly coaching subscriptions once payment is processed.
Subscription Cancellation
For group programming, you can cancel your subscription through the TrainHeroic app or on our website—wherever you signed up.
For 1:1 coaching, you can contact me directly in the TrainHeroic app.
Pause or Adjustments
If you encounter unforeseen circumstances (e.g., medical issues), please contact us to discuss possible adjustments, such as pausing your subscription.
Trial Period (Optional)
If applicable, trial period terms will be clearly stated at the time of enrollment.
We are here to support your fitness goals and ensure you have the best experience possible. If you have questions or need assistance, please contact us at hailey@haileybarragan.com.
Terms of Service
Welcome to Get Strong! These Terms of Service ("Terms") govern your access to and use of our coaching services. By subscribing to our coaching program, you agree to these Terms.
1. Eligibility
Our coaching services are available to individuals 18 years or older.
By subscribing, you confirm that you are physically and medically able to participate in strength training activities.
2. Services Provided
Get Strong offers online coaching services, including personalized training plans, check-ins, and communication via TrainHeroic and Facebook.
Services are delivered on a monthly subscription basis.
3. Payment Terms
Subscription fees are due at the beginning of each billing cycle.
All payments are processed via Stripe.
Failure to complete payment will result in suspension of services.
4. Refund Policy
All payments are non-refundable.
Cancellation of your subscription will stop future charges but does not grant refunds for unused portions of the current billing cycle.
5. Cancellation and Termination
For group programming, clients may cancel their subscription at any time through the TrainHeroic app or on our website—wherever they signed up.
For 1:1 coaching, clients must contact me directly in the TrainHeroic app.
Get Strong reserves the right to terminate services for clients who violate these Terms or engage in inappropriate behavior.
6. Client Responsibilities
Clients are expected to:
Provide accurate information regarding fitness goals, health, and injuries.
Communicate openly and promptly.
Follow training guidance safely and responsibly.
7. Assumption of Risk
Strength training involves inherent risks. By participating, you acknowledge and accept all risks associated with physical training. Get Strong is not liable for injuries or health complications that may arise.
8. Intellectual Property
All training plans, materials, and content provided by Get Strong are the intellectual property of Get Strong. They are for personal use only and may not be shared, reproduced, or distributed without permission.
9. Limitation of Liability
To the fullest extent permitted by law, Get Strong is not responsible for damages resulting from the use or inability to use our services.
10. Modifications to Terms
Get Strong reserves the right to update these Terms at any time. Clients will be notified of significant changes. Continued use of services constitutes acceptance of updated Terms.
11. Contact Information
For questions or concerns about these Terms or our services, contact us at hailey@haileybarragan.com.
Privacy Policy
At Get Strong, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our coaching services. By accessing or using our services, you agree to the terms of this policy.
1. Information We Collect
We collect the following types of information:
Personal Information: Name, email address, billing address, and payment details.
Health and Fitness Information: Information you provide regarding fitness goals, health conditions, injuries, and training history.
Usage Information: Data about how you interact with TrainHeroic, Facebook, or other platforms (e.g., IP address, browser type).
2. How We Use Your Information
We use your information for the following purposes:
To deliver and personalize coaching services.
To communicate with you about your subscription, updates, or issues.
To process payments securely through Stripe.
To improve our services and customer experience.
3. How We Protect Your Information
We implement industry-standard measures to safeguard your personal information, including:
Encryption of sensitive data.
Secure servers and firewalls.
Restricted access to personal data within our organization.
Despite our efforts, no method of transmission over the Internet is entirely secure. By using our services, you acknowledge this inherent risk.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
With service providers who assist in delivering our services (e.g., Stripe for payment processing).
To comply with legal obligations, such as responding to a court order or law enforcement request.
To protect our rights, property, or safety.
5. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to enhance your experience and analyze usage. You can control cookie settings through your browser.
6. Your Rights
You have the following rights regarding your personal information:
Access: Request a copy of the data we hold about you.
Correction: Update inaccurate or incomplete information.
Deletion: Request deletion of your data, subject to legal and business obligations.
Opt-out: Unsubscribe from marketing communications at any time.
To exercise these rights, contact us at hailey@haileybarragan.com.
7. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations.
8. Third-Party Links
Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by email or through our website. Continued use of our services constitutes acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: hailey@haileybarragan.com